Frequently Asked Questions

Contact us

We're always happy to discuss our courses with prospective students. If you can't find the answer you're looking for on this FAQs page, the best way to contact us is by email or telephone during office hours: Monday to Friday, 9.30am to 6.00pm (UK time).

Telephone
+44 (0)207 393 4201
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Email
help@curtisbrowncreative.co.uk
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Address
Cunard House, 15 Regent Street, London, SW1Y 4LR
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Social Media
Follow us on Twitter, Instagram, Facebook and TikTok
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Fees & payment

How do I pay for a short online course?
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How do I pay for additional feedback once I've bought a course?
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What payment options do you accept?
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Can I pay in instalments?
E.g. Klarna
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Is it safe to use my credit card on your site?
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How do I know if my payment has gone through?
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Does the fee include VAT?
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Where do I apply a discount code?
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Can I use more than one discount code?
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I've paid for a course, when will I receive my login details?
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My course has started and I've still not received my login details
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Gift vouchers

Do you offer gift vouchers?
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How will I receive my voucher?
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How do I redeem my voucher?
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What courses can I use my voucher on?
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Refunds & exchanges

I can no longer take part in the course I’ve just paid for; can I get a refund?
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I can no longer take part in the course I have already started; can I get a refund?
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When will I receive my refund?
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Can I switch/defer to a different course?
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Selective application process

How do I apply for a course?
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Can I save my application?
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Can I resubmit my information if I've made a mistake on it?
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How will I know if my application has been successfully received?
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Who will read and assess my application?
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How long will you keep my application data?
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What should go in my one-page synopsis?
Should I reveal the whole plot?
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Does the 3,000-word section have to come from the opening?
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Are applicants with previous publications favoured over those who are unpublished?
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Are younger applicants favoured?
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About our courses

I’m new to writing and I’m not sure which course to take first?
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Are your courses suitable for children?
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How much time do I need to set aside for the course?
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Can I complete my course if English is my second language?
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Can I complete my course if I’m writing in another language (not in English)?
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Do your course videos have captions?
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What's the difference between the 'tutor' and 'editor' of my short online course?
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Do I have to complete my whole novel by the end of the course?
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Do I get a qualification or professional accreditation at the end of the course?
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Do you run online courses or courses based in other locations?
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I’m writing a YA or children’s book. Can I apply to your 'Writing Your Novel' courses?
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By applying to a course am I submitting my work for consideration by the Curtis Brown agency for representation?
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Will agents look at or read my work when I’m on the course?
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Will students be offered representation by Curtis Brown?
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Are there plans for further new courses?
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Do you have a Covid-19 policy?
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Logging in & managing your account

Please note, the below information is relevant for courses starting on or after 29 June 2023.

How do I log in to make a purchase or apply for a course?
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Do I need a password to access my account or my courses?
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Can I change the email associated with my account?
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Can I change my username before the course starts?
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Can I change my username after the course starts?
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How do I access the course I have enrolled on?
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How do I access the Curtis Brown Creative learning platform?
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When does my course start?
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What do I do if my course isn’t appearing in my account or on my learning platform dashboard?
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Contact us

Telephone

Email

Address

Social Media

Fees & payment

How do I pay for a short online course?

How do I pay for additional feedback once I've bought a course?

What payment options do you accept?

Can I pay in instalments?

Is it safe to use my credit card on your site?

How do I know if my payment has gone through?

Does the fee include VAT?

Where do I apply a discount code?

Can I use more than one discount code?

I've paid for a course, when will I receive my login details?

My course has started and I've still not received my login details

Gift vouchers

Do you offer gift vouchers?

How will I receive my voucher?

How do I redeem my voucher?

What courses can I use my voucher on?

Refunds & exchanges

I can no longer take part in the course I’ve just paid for; can I get a refund?

I can no longer take part in the course I have already started; can I get a refund?

When will I receive my refund?

Can I switch/defer to a different course?

Selective application process

How do I apply for a course?

Can I save my application?

Can I resubmit my information if I've made a mistake on it?

How will I know if my application has been successfully received?

Who will read and assess my application?

How long will you keep my application data?

What should go in my one-page synopsis?

Does the 3,000-word section have to come from the opening?

Are applicants with previous publications favoured over those who are unpublished?

Are younger applicants favoured?

About our courses

I’m new to writing and I’m not sure which course to take first?

Are your courses suitable for children?

How much time do I need to set aside for the course?

Can I complete my course if English is my second language?

Can I complete my course if I’m writing in another language (not in English)?

Do your course videos have captions?

What's the difference between the 'tutor' and 'editor' of my short online course?

Do I have to complete my whole novel by the end of the course?

Do I get a qualification or professional accreditation at the end of the course?

Do you run online courses or courses based in other locations?

I’m writing a YA or children’s book. Can I apply to your 'Writing Your Novel' courses?

By applying to a course am I submitting my work for consideration by the Curtis Brown agency for representation?

Will agents look at or read my work when I’m on the course?

Will students be offered representation by Curtis Brown?

Are there plans for further new courses?

Do you have a Covid-19 policy?

Logging in & managing your account

How do I log in to make a purchase or apply for a course?

Do I need a password to access my account or my courses?

Can I change the email associated with my account?

Can I change my username before the course starts?

Can I change my username after the course starts?

How do I access the course I have enrolled on?

How do I access the Curtis Brown Creative learning platform?

When does my course start?

What do I do if my course isn’t appearing in my account or on my learning platform dashboard?